General Information 

Office Hours

Monday - Thursday 8:00 am - 5:00 pm (CDT)
Friday - 8:00 am – 3:00 pm (CDT)

FOB Point - All prices are F.O.B the factory and are noted on product pages at Vision1usa.com.

Acknowledgements - Order acknowledgements are emailed after order entry to avoid misunderstanding and should be carefully examined regarding all aspects of the order. All orders will be produced as acknowledged and no allowances will be made for failure to correct any discrepancies before production. Order acknowledgements are sent within 24 hours of receipt of complete order information.

Cancellations are subject to a charge of $25.00 (C), plus actual costs incurred for artwork, screens, and materials used.

Spec Samples / Pre-production Samples - $25.00 (net) per imprint color, plus setup charge of $55.00 (G) per imprint color. If sample is approved as-is, the setup charge is waived on the production order.

Bodum, Corkcicle, Rocketbook, and Weber - These product lines do not qualify for EQP pricing.  All products are quoted at catalog Quantity/Pricing.

Over / Under Runs - Orders are produced in case lot quantities. Due to variations in the manufacturing process, shipment may be 5% over or under the order quantity. The actual quantity produced and shipped will be billed. Exact quantities are billed at $15.00 (net).

Production Time - Production time typically takes between 5-10 business days from proof approval. Depending on the item, some may be completed sooner or later. We will do our best to accommodate all rush orders. 

Rush Service - Normal production time varies by item. 

  • Art must be Vector. 
  • Proof is waived unless we identify an area that will not print. 
  • Imprint includes only one color on one side. 
  • There are no PMS color matches on 24-hour service. Stock ink colors only.
  • To be considered for a 24-hour rush: 
    • Inventory must be verified before a rush order is placed.
    • Order cutoff time is 11:00 a.m. CDT. 

Rush rates: 

  • 3 Day - $25.00 or 10%, whichever is higher
  • 2 Day - $40.00 or 25%, whichever is higher
  • 24 Hour – Must place order by 11:00 a.m. CDT - $50.00 or 50%, whichever is higher.

Same Day Shipping - $75.00 (net) or 100%, whichever is greater. Same-day shipping orders must be received before 10:00 a.m. CDT. (Contact factory for approval.)

Setup Charges - Setup charges are typically $55.00 (G) per color but some exceptions apply. Repeat setup charges are $25.00 (G). Please check individual items on the website for details.

Ink Change Charge - $25.00 (G) 

EProof – The first Eproof is sent to customer at no charge.  Any additional revisions to artwork are billed at $7.50 (G).

Less Than Minimum Charge - $25.00 net. Please contact factory for less than minimum quantities. 

Copy Change Charge - $55.00 (G), same as setup charge for each product.

Pallet Charge - Charge is $10.00 (G) per pallet.

Returns - Merchandise may not be returned and credits will not be issued without factory authorization. Returns will not be accepted after 30 days.

Split Shipments and Drop Shipments are billed at $5.00 (G) per additional location. 

Incorrect Shipping Information - UPS, Federal Express and other shippers bill us for address corrections. Any charges we incur as a result of incorrect addresses provided on the customer’s purchase order will be billed back to customer, even if the packages are delivered to the correct address. All fees and charges will be invoiced to the customer once we are notified, which may take as long as one month.

Shipping Information - Ground shipments are made via UPS. Less than truckload (LTL) and truckload shipments require a dock door delivery. Shipments requiring a lift gate must state that requirement on the purchase order. Customers who select to use their own carrier will hold VisionUSA®/Titan Custom Products, Inc. harmless from any breakage and freight claims. Buyer assumes title and all responsibilities for goods once carrier takes possession of order. Additional insurance is suggested for shipments using UPS Ground and Fed Ex Ground on glass and ceramic products.

Third Party Billing - Orders shipped using third-party accounts will incur a handling charge of $1.95 (Z) per carton, with a maximum of $19.95 (Z) per shipment.

Product Claims - All claims for damage or shortages in shipments must be made within 10 days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Neither VisionUSA®/Titan Custom Products, nor Distributor, assumes any liability for damage or shortages after this point. No returns are accepted without prior written consent of VisionUSA®/Titan Custom Products. No product is accepted for return after being altered or otherwise used. VisionUSA®/Titan Custom Products disclaims any responsibility for products after 30 days in buyer’s possession.

Freight Claims - Title of goods passes to the buyer once the goods leave VisionUSA®/Titan Custom Products, Inc. All goods should be inspected for shortage and/or damage and noted by the consignee on the delivery receipt, if evident at time of delivery. VisionUSA®/Titan Custom Products, Inc. will assist in filing claims as much as possible, but we will not be responsible for the payment of such claims.

Uneven (Broken) Case Orders - Broken cases are charged at $10.00 per broken case. Some products are sold in full case lots only. Contact factory for details.

Dishwashing & Microwave Use - Hand washing is recommended for all products to promote the durability of the imprints. Dishwashing using commercial equipment (in restaurants, schools, etc.) is discouraged; the harsh detergents and extremely hot water will damage the decorations. Do not microwave any products containing metal, rubber or plastic; ceramics and glass items are generally safe for microwave unless they have a cork base or are otherwise noted on the product or related care information.  VisionUSA® does not warranty the use of household chemicals, including insect repellant and sunscreens, on any of our printed products.

Terms – MasterCard and Visa credit cards are accepted for payment at the time of shipment for orders less than $1500.00. For orders greater than $1500.00, electronic payment is required. Net 30-day terms are subject to credit approval. We subscribe to an industry credit reporting service. All invoices not paid within the net 30-day terms extended will incur a 1 1/2% late charge per month. 

Packaging - All packaging is bulk, unless otherwise noted.  Most gift sets come in a gift box. Gift boxes are available to purchase for select products.

Handling Charges:

  • Bodum® products will incur a handling charge of $5.00 (G) per 24 pieces.
  • Ceramic products will incur a handling charge of $5.00 (G) per 24 or 36 pieces. 
  • Corkcicle products will incur a handling charge of $5.00 (G) per 24 pieces.

Call factory for details.

Disclaimer Policy - Due to variances of materials and other circumstances beyond our control, VisionUSA®/Titan Custom Products cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product. VisionUSA® is not liable for delays due to acts of God, material shortages, shipping or customs interventions.